jdbx Privacy
Policy

Welcome to the jdbx platform. This Privacy Policy ("Policy") explains what we do with the personal data we collect when you use the jdbx website and services. Please read this Policy carefully. Continuing to use jdbx services means you agree to follow the terms of this Policy.

We fully respect your personal data. Data security is a core pillar of jdbx's service quality, and we are always working to maintain the trust of our players.

When you open an account and use services on the jdbx platform, we may collect the following personal information—

1.1 Information You Provide

• Name (full name)
• Date of birth (for age verification)
• Email address
• Phone number
• Identity document (National ID / Passport) information
• Payment information (e.g. KBZPay account number)
• Inquiries and communication records sent by the player to our customer service

1.2 Automatically Collected Information

• IP address and network technical information
• Browser type, Operating System version
• Pages viewed on the website, click records
• Date / time of access
• Information obtained from cookies and similar tracking technologies
• Referral URL (which website you came from)

1.3 Information Received from Third Parties

We may receive payment transaction confirmation information from payment service providers (e.g. KBZPay, Wave Money, AYA Pay) or your bank. This information is used only for payment verification and fraud prevention.

Collected information is used only for the following purposes—

1. Account creation and verification — To confirm that you are a genuine player and to carry out age verification of 21 or older.
2. Service delivery — Managing games, deposits / withdrawals, bonuses and promotions.
3. Customer service — Responding to your inquiries and resolving issues.
4. Security — Preventing fraud, misconduct and financial crime.
5. Platform improvement — Analysing player usage patterns to improve our service.
6. Legal requirements — Ensuring compliance with applicable laws and local regulations.
7. Communications — Sending service-related notifications based on player preferences.

We never sell, rent or trade your personal information to third parties beyond what is stated in this policy.

The jdbx website uses cookies to make the browsing experience smoother for players. A cookie is a small data file stored in your browser that keeps your settings and preferences when you return to the platform.

Types of Cookies We Use

• Essential Cookies — Required for core service functions (login verification, session management).
• Functional Cookies — Remember language preferences and display settings.
• Analytics Cookies — Used to understand website usage patterns and improve our service.

You can disable cookies through your browser settings. However, please note that disabling essential cookies may cause some services to not work properly and could affect your gaming experience.

We may share your personal information with third parties only in the following cases—

• Payment processors — Shared only to process payments with KBZPay, Wave Money, AYA Pay and bank transfer services.
• Technology service providers — Companies that provide platform servers, databases and security software — they act only on our instructions and may not use the information for their own purposes.
• Legal requests — We may provide information on a case-by-case basis in response to court orders, legal investigations or government agency requests.
• Business transfers — If the jdbx platform changes ownership, players will be notified in advance and any data transfer will be handled in accordance with this policy.

All third parties we work with are contractually required to follow data protection standards equivalent to our own.

jdbx applies modern technical and administrative security measures to protect players' personal information—

• SSL/TLS Encryption — All data transferred between the website and players is encrypted, which greatly reduces the risk of interception.
• Database Protection — The database is protected with firewalls, access controls, and regular audits.
• Access Restrictions — jdbx staff can only access data relevant to their own role; a tiered permission system is in place.
• Regular Reviews — Our security systems are reviewed periodically, and software patches and updates are applied as needed.
• Staff Training — Staff who handle personal data receive regular training to ensure they understand their data protection responsibilities.

That said, no digital service can guarantee 100% security. Alongside our own efforts, we ask that you also practice good security habits — such as using a strong password and never sharing your login details with anyone.

We will retain your personal data for as long as needed to fulfil the purposes described in this policy, or for as long as required by law.

• Account Data — May be kept for up to five years after account closure (to meet legal obligations).
• Financial Records — Transaction records may be kept for up to five years.
• Customer Service Records — May be kept for up to one year after an issue is resolved and a complaint is closed.
• Marketing Data — Will be deleted immediately when a player requests to opt out of marketing.

Once the retention period ends, we will securely delete your personal data or anonymise it so it can no longer be linked back to you.

We recognise and support the following rights players have regarding their personal data —

Right to Access

You can ask to see what data we hold about you.

Right to Correction

You can request that any inaccurate or incomplete personal data be corrected.

Right to Deletion

You can request that we delete your personal data, provided there are no outstanding legal obligations.

Right to Restriction

In certain cases, you can request that we limit how we process your data.

Right to Object

You can object to data processing carried out for marketing purposes.

To exercise any of these rights, contact us at [email protected]. We will aim to respond within 30 days of receiving your request.

jdbx services are for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If it becomes clear that a person under 21 has been using our services, we will immediately delete their data and close their account.

If you know of someone under 21 using jdbx, please notify us immediately at [email protected].

jdbx may update this Privacy Policy from time to time. When changes are made, the revised version will be published on this page and the "Last Updated" date will be refreshed. Registered players will be notified before any changes take effect.

Continuing to use our services after policy changes are published will be taken as your agreement to the updated policy. We ask that you check this page regularly to stay up to date with the latest changes.

If you have any questions, comments, or complaints about this Privacy Policy, you can reach the jdbx customer support team at —

• Email: [email protected]
• Live Chat: Our 24/7 Live Chat service is available on the website and supported in Myanmar language.

Our staff handle players' personal matters with full confidentiality and aim to respond promptly.